BigWins | Know Your Customer (KYC) Process

BigWins Know Your Customer (KYC) Process

At BigWins, we take the security and integrity of our players' information very seriously. In order to comply with anti-money laundering regulations and prevent fraud, we are required to verify the identity of all of our customers. This process is known as Know Your Customer (KYC).

The KYC process is a requirement for all players and is necessary to ensure the safety and security of your account. We understand that this process may seem inconvenient, but it is a necessary step to protect you and our casino from potential fraud.


+ When Will You Be Contacted?

You will be contacted via email when we require your documents for the KYC process. The email will provide you with the necessary instructions on how to submit your documents.

+ What Documents Will be Required?

In order to complete the KYC process, we will require the following documents:

  • A government-issued ID such as a passport or driver's license. The ID must be valid and show your full name, date of birth, and photograph.
  • A utility bill or bank statement as proof of address. The document must be dated within the last 3 months and show your full name and address.

In some cases, additional documentation may be required, such as proof of income or occupation. If this is the case, we will inform you via email and provide instructions on how to submit the additional documents.

+ How to Submit Your Documents

You can submit your documents via the provided form on our website, or by replying to the email with attachments of the requested documents. Whichever method you choose, please make sure that the documents are clear and legible.

+ Verification Timeframe

The verification process typically takes between 24 and 48 hours. Once your documents have been reviewed and approved, you will receive a notification that your account has been verified.

If there are any issues with your documents, we will contact you via email and provide instructions on how to resolve them.

+ KYC and Your Privacy

We take the privacy of our players very seriously, and we assure you that all of your personal information will be kept confidential and protected in accordance with our Privacy Policy. Your documents will only be used for the purpose of verifying your identity and will be securely stored.