BigWins Casino FAQ: Get Your Questions Answered




+ What are the available deposit methods and currencies?

At this stage, we support only cryptocurrency deposits with the following currencies: USDT (ERC20 and TRC20), BTC, ETH, TRX, BNB (BEP-2 and BEP-20), XRP, LTH, BUSD, USDC, DOGE, ADA, BCH, and DAI. We are constantly adding new cryptocurrency/tokens as deposit options and plan to introduce more deposit options with fiat such as credit cards, e-wallets, and online banking in the future.

+ What are the deposit limits?

The minimum deposit limit is approximately 10 EUR/USD equivalent in the respective cryptocurrency, taking into account fluctuations in the exchange rate and requirements from the payment service provider.

The current minimum deposit limit are:

  • ADA 25
  • BCH 0.07
  • BNB 0.03
  • BTC 0.0004
  • BUSD 10
  • DAI 10
  • DOGE 100
  • ETH 0.01
  • LTC 0.1
  • TRX 150
  • USDC 10
  • USDT 10
  • XRP 25

Please be aware that any deposits below the minimum limit will not be added to your balance and are not refundable. They will be considered lost. Always confirm the minimum deposit limit before making a transaction to avoid any potential losses.

+ How fast are deposits added to the account balance?

Deposit time to the account balance can vary depending on the deposit method and cryptocurrency. Please refer to the table below for single confirmation time in seconds for each cryptocurrency:

  • USDT (ERC20 and TRC20): typically takes a few seconds to a few minutes
  • BTC: takes approximately 10 minutes for 1 confirmation
  • ETH: takes approximately 15 seconds for 1 confirmation
  • TRX: takes approximately 15 seconds for 1 confirmation
  • BNB (BEP-2 and BEP-20): takes approximately 15 seconds for 1 confirmation
  • XRP: takes approximately 5 seconds for 1 confirmation
  • LTH: time for 1 confirmation can vary
  • BUSD: takes approximately 15 seconds for 1 confirmation
  • USDC: takes approximately 15 seconds for 1 confirmation
  • DOGE: takes approximately 1 minute for 1 confirmation
  • ADA: takes approximately 20 seconds for 1 confirmation
  • BCH: takes approximately 10 minutes for 1 confirmation
  • DAI: typically takes a few seconds to a few minutes

Additionally, the number of confirmations required for a deposit to be credited to your account balance may vary for each currency. Please refer to the table below to see the exact number of confirmations required for each currency:

  • USDT ERC20: 10 confirmations
  • USDT TRC20: 19 confirmations
  • BTC: 0-1 confirmations
  • ETH: 10 confirmations
  • TRX: 19 confirmations
  • BNB (BEP-2 and BEP-20): 1 confirmation
  • XRP: 3 confirmations
  • LTH: 6 confirmations
  • BUSD: 25 confirmation
  • USDC: 10 confirmations
  • DOGE: 6 confirmations
  • ADA: 15 confirmations
  • BCH: 0-6 confirmations
  • DAI: 10 confirmations
+ Are there any fees for deposits?

No, there are no fees for deposits. BigWins does not charge any fee to process payment deposits. However, there may be charges related to the crypto network used to send the money.

+ How to deposit with cryptocurrency?

To deposit with cryptocurrency at BigWins Casino, you'll need to acquire cryptocurrency through a reputable source, transfer it to your casino account, and confirm the transaction. You can follow our Deposit With Crypto page for an overview of our smooth and secure deposit process.



+ What are the available withdrawal options?

Withdrawal options include a variety of cryptocurrencies such as USDT (ERC20 and TRC20), BTC, ETH, TRX, BNB (BEP-2 and BEP-20), XRP, LTH, BUSD, USDC, DOGE, ADA, BCH, and DAI. Customers can withdraw money from their respective crypto balance to a corresponding crypto address. We are also working on adding more cryptocurrencies and tokens as well as fiat payment options like e-wallets and bank transfers.

+ What are the withdrawal limits?

The minimum limit for making a withdrawal is set at approximately 20 EUR/USD, or its equivalent value in the selected cryptocurrency. It's important to note that this limit may be subject to fluctuations in the exchange rate, so the actual amount may vary.

+ How do I withdraw my winnings?

To withdraw winnings, follow these steps:

  1. Log into the player center
  2. Navigate to the Withdrawal section
  3. Choose the crypto balance with a positive balance that you would like to withdraw
  4. Request a withdrawal to your respective crypto currency address

It is important to note that withdrawals can only be made in the same crypto currency. For example, if you have a balance in Bitcoin (BTC), you can only withdraw to a Bitcoin (BTC) address. It is not possible to withdraw from one crypto currency to another (e.g. from Bitcoin (BTC) to Ethereum (ETH)). Additionally, it is not possible to merge multiple crypto balances, so withdrawals must be made from one crypto balance at a time.

+ How long do withdrawals take to process?

At BigWins, we prioritize the fast and efficient processing of withdrawals, and most of them are processed within just a few hours. Our goal is to make the process as seamless as possible for our customers. In rare instances, processing times may be longer due to factors such as high volume, or technical issues, but we are constantly working to minimize these occurrences. If you have any questions or concerns about your withdrawal, our dedicated customer service team is always here to help. They will provide you with updates on the status of your request and ensure a smooth experience for you.

+ Can I cancel a pending withdrawal?

Yes, you can cancel a pending withdrawal.

To do so, follow these steps:

  1. Go to your player center.
  2. Go to the "Transactions" section and select "Withdrawal".
  3. Locate the pending withdrawal that you want to cancel.
  4. Click the "Cancel" button.

The money will be instantly added back to your balance after the confirmation.

+ Are there any fees for withdrawals?

No, we do not impose any fees on withdrawals. This means that you can make a withdrawal without having to worry about additional charges, allowing you to keep more of your winnings. We value your satisfaction and are dedicated to providing a seamless and cost-effective withdrawal process for all of our customers.



+ Can I create multiple accounts?

No, creating multiple accounts is not allowed and constitutes a breach of our terms and conditions. Each customer is only allowed to have one account.

+ How do I create an account?

Creating an account with our online casino is a simple and fast process. Just click on the following link to open an account: Sign up.

We make it easy for you to start playing your favorite games and enjoy the full range of benefits that come with being a member of our BigWins community.

+ Am I eligible to open an account?

To be eligible to open an account, you must meet the following requirements:

  • Age: You must be at least 18 years old. This is because online gambling is restricted to individuals who are of legal age.
  • Acceptance of terms and conditions: You must accept and agree to abide by our General Terms and Conditions. This includes our privacy policy, responsible gaming policy, and all other relevant policies that govern your use of our online casino. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.
+ How do I reset my password?

To reset your password for your account, here's what you can do:

  1. Head to the login page and look for a "Forgot Password" button or click link here
  2. Enter the email address associated with your account.
  3. Keep an eye out for an email from BigWins with instructions on how to reset your password.
  4. If you don't see the email in your inbox, check your spam or junk folder just in case.

If you're still having trouble, our friendly Customer Support team is always ready to help, just give them a shout!

+ Can I change my email?

Unfortunately, changing the email address associated with your account is not possible. However, you can reach out to customer support to close your current account and open a new account with a different email address.

+ How can I update my personal details?

To update your personal details, follow these steps:

  1. Log in to your account Navigate to the "Player Center".
  2. Select "Personal Settings."
  3. Update the relevant fields with your current information.
  4. Submit the changes by clicking the "Update Profile" button.
+ Do I need to verify my account?

Verifying your account with our casino is a quick and easy process where you provide proof of your identity and other personal information to us. It might be required at some point to access certain features or transactions on our website.

Don't worry, we've got your back!

Here are a few reasons why verification might be required:

  • To keep things fair and secure: Online casinos, like us, have to follow the law and prevent fraud and money laundering.
  • To make sure your winnings are sent to the right place: If you're lucky enough to win big, we just need to double-check your payment information before sending your winnings.
  • To keep minors safe: We're dedicated to responsible gambling, so we need to make sure that only adults play at our casino.
  • To prevent fraud and bonus abuse: By verifying your account, we can confirm your identity and make sure that everyone plays fair.

If verification is required, our friendly Customer Support team will reach out to you with all the instructions and information you need. They'll tell you what information we need and how to provide it. Verification might seem like an extra step, but it's all part of keeping our website secure and fair for everyone.

+ Can I close my account?

Yes, you can always block access to your account for as long as you need. As an extreme measure, you can even permanently block your account (self-exclusion). Please contact our customer support, and they'll help you with your request.


Bonus and Promotions

+ Do you have a Welcome offer?

Yes, we do have a welcome offer that you won't want to miss! When you make your first deposit, you will get a 100% welcome bonus on top of your deposit! To learn all the details about this amazing welcome offer, head on over to Welcome offer.

+ Where can I find available promotions?

You can find all of our available promotions here. Check it out to stay up to date on the latest and greatest offers and bonuses!

+ Do you have a loyalty program?

Absolutely! Yes, we have exciting news for all our loyal players!

Our casino is proud to offer a daily cashback program that not only reaches up to a whopping 20%, but it's also wager-free! That's right, you heard it, 20% cashback every single day! This means that you get to keep all the rewards you earn, no strings attached! To learn all the nitty-gritty details about this amazing loyalty program, head on over to Cashback.

+ How many bonuses can I have at the same time?

At our casino, only one bonus can be active at a time. However, our daily cashback program is always available and will not be affected by any other bonuses. This means that while you can only have one bonus activated, you can still earn cashback on your daily play.