Responsible Gambling NZ ➤ BigWins Casino

Responsible Gambling at BigWins

BigWins encourages responsible gambling habits to ensure that players in New Zealand can have a safe and enjoyable gaming experience. Before you begin gambling at an online casino, it's important to understand that gambling is a recreational activity, and it's crucial to keep track of the time and money you spend daily. This practice ensures that gambling remains a fun activity and doesn't become a problem.

Follow the Tips Below Can Help You Stay Safe when Gambling

To help you stay safe while gambling, we've provided some helpful tips below:

Don't think of gambling as a way to make money

While there are many games to enjoy at BigWins, it's essential to remember that gambling should always be for fun, not used as a way to make money. Focusing on winning money and chasing losses can lead to potential financial problems.

Only gamble with money you can afford to lose

Gamble within your weekly entertainment budget, not with your rent or bills budget.

Set a money limit in advance

Figure out a budget of how much you can afford to lose before beginning to play. When this allotted gambling budget is gone – it's over! If you win, you've been lucky, but don't be disappointed if your luck doesn't continue.

Set a time limit in advance

It's easy to lose track of time when playing online casino games. Set a time limit or alarm, and when the time's up, stop gambling!

Never chase your losses

Chasing your losses usually just leads to bigger losses. Remember to take a break if you find yourself on a losing streak, no matter whether you are playing RNG games such as pokies or live casino games.

Don't gamble when you're depressed or upset

Gambling when stressed or emotionally upset can make decision-making harder. Only gamble when you're feeling happy and clear-headed.

Balance gambling with other activities

Make sure gambling isn't your only pastime. When gambling becomes your only entertainment, it's highly unlikely that you're still gambling recreationally, meaning your gambling may have even become a problem.

Take frequent breaks

Gambling continuously can lead you to lose track of time and lose your perspective. Take frequent breaks for some air or a bite to eat.

Don't drink or use drugs when gambling

Drugs and alcohol can cloud your judgment, which stands as your main line of defence against letting gambling get out of hand.

Self-assessment test

If your gambling habits are getting out of hand, take the Self-Assessment Test. The results will help you understand your gambling habits and see if there are any potential issues. If you're worried about the results, take a break or contact our Customer Support for more help and advice. You can find more information on problem gambling as well as how to get help on the Salvation Army site.

Take a Break / Self-Exclusion

If gambling negatively impacts your life, you can block access to your account for as long as you need. As an extreme measure, you can even permanently block your account (self-exclusion). Please contact our customer support, who will help you with your request.

Underage Gambling

BigWins only accepts Kiwi players who are at least 18 years old. We use all available methods to prevent underage people from registering and playing at our casino. If we suspect that a player is not of legal gambling age, we will request identification. If the player is not of legal gambling age or cannot prove they are of legal gambling age, they will be denied access to the website.

We believe that preventing minors from playing at our casino is a shared responsibility between us and the parents or guardians of any minor that might get access to our website. If you're worried or have a reasonable concern that someone underage is using our site, please contact us through our help centre. We'll take the necessary steps to resolve the issue. As a parent or guardian, you can also use an internet filter that reduces the chance of underage gambling in your home.

Remember, you can always use available services that can help prevent underage gambling. For more information on these services, please visit the websites below:

Get Help and Support

Our friendly customer support agents are always available to assist you with any questions or concerns you may have. You can contact us via LiveChat or email us at [email protected]

If you or someone you know is struggling with a gambling problem, we highly recommend visiting the following trusted websites for help and support:


GamCare is an organization dedicated to providing information and support to individuals impacted by problem gambling. Their range of services includes counselling, support groups, and a helpline for people experiencing gambling addiction issues.

Gamblers Anonymous (GA)

GA aims to help individuals suffering from gambling addiction quit gambling and recover from the problems gambling has caused in their lives. Meetings are run by peers who have recovered from a gambling problem, and the program is based on the idea that sharing experiences and feelings can help individuals overcome their addiction.


BeGambleAware is a non-profit organization with a mission to promote responsible gambling. They provide information and support to individuals who may be experiencing gambling addiction problems, as well as education and resources for professionals who work with people affected by problem gambling. BeGambleAware offers a confidential and anonymous helpline and online chat service, which is available 24/7. They also provide advice and support services to help people manage their gambling habits and keep gambling fun.

Apart from the above organizations, there are several others that provide support and resources for individuals struggling with gambling addiction: