FAQ

Yes, it is entirely safe to use Visa or MasterCard for deposits on our platform. We utilise advanced encryption technologies to protect your financial information during transactions and all data is transmitted securely to prevent unauthorised access. Our security measures are in place to keep your information confidential and safe at all times.

For New Zealand players, deposits made through Visa/MasterCard are typically available in your account almost immediately. This ensures a seamless gaming experience, allowing you to start playing your favourite games right after making the deposit. However, please note that in rare cases, due to banking procedures, there might be a slight delay.

No, you must use a card registered in your name. This policy is in place to prevent fraudulent activities and to protect our New Zealand customers. Using someone else's card could lead to your account being suspended, therefore, always ensure that the card you use for transactions is in your name and the details match those in your account.

No, players don't need to create a separate Poli account to deposit funds. Poli is a service that connects directly to your existing online banking system. When you choose to pay with Poli, you'll be prompted to log into your bank account, after which you can confirm the transaction. It's an easy and convenient way to transfer funds directly from your bank accounts to your BigWins wallet.

We do not charge any fees for New Zealand players who are making deposits using Poli. However, it's always a good idea to check with your bank regarding any potential transaction fees on their end. We aim to provide a transparent service, but we don't have control over any charges that your bank may apply.

If your transaction is interrupted, please first check your bank account to see if the funds have been deducted. If your bank account has been debited, but your casino account hasn't been credited, please reach out to our support team. They will assist you and ensure that any issues are resolved. Remember to provide them with as much information as possible about the transaction to expedite the process.

You can find Paysafecards at a variety of outlets, including supermarkets, newsagents, and petrol stations. They can also be purchased online directly from the Paysafecard website. This flexibility makes it easy for you to buy a Paysafecard whenever you need it, wherever you are.

Yes, you can use up to 10 Paysafecards for a single transaction. This is particularly useful for depositing larger amounts or using up remaining balances on multiple cards. Simply enter each PIN one at a time when making the deposit.

Unfortunately, Paysafecard is a prepaid method specifically designed for deposits and doesn't support withdrawals. To withdraw winnings, you need to choose another method, such as a direct bank transfer. We offer several withdrawal options, and our support team is available to help.

New Zealand bank account numbers are typically formatted as follows:
BB-AAAA-OOOOOOO-SS

Where:

• BB is the 2-digit bank code.
• AAAA is the 4-digit branch number.
• OOOOOOO is the 7-digit account number.
• SSS is the 3-digit suffix.

For example, your bank account number might look like this: 12-3456-7891234-567.

Please make sure to enter the full bank account number, including the bank code, branch number, account number, and suffix. This ensures the accurate and timely processing of your withdrawal.

No, creating multiple accounts is not allowed and constitutes a breach of our terms and conditions. Each customer is only allowed to have one account.

Creating an account with our online casino is a simple and fast process. Just click on the following link to open an account: Sign up.

We make it easy for you to start playing your favourite games and enjoy the full range of benefits that come with being a member of our BigWins community.

Yes, New Zealand players can open an account if they are eligible. To be eligible to open an account, players must meet the following requirements:

• Age: You must be at least 18 years old. This is because online gambling is restricted to individuals who are of legal age in New Zealand.
• Acceptance of terms and conditions: You must accept and agree to abide by our General Terms and Conditions. This includes our privacy policy, responsible gaming policy, and all other relevant policies that govern your use of our online casino. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.

To reset your password for your account, you can:

1. Head to the login page and look for a "Forgot Password" button or click the link here.
2. Enter the email address associated with your account.
3. Keep an eye out for an email from BigWins with instructions on how to reset your password.
4. If you don't see the email in your inbox, check your spam or junk folder just in case.

If you're still having trouble, our friendly Customer Support team is always ready to help, just give them a shout!

Unfortunately, changing the email address associated with your account is not possible for all players. However, you can reach out to customer support to close your current account and open a new account with a different email address.

To update your details, follow these steps:

1. Log in to your account.
2. Navigate to the "Player Center".
3. Select "Personal Settings."
4. Update the relevant fields with your current information.
5. Submit the changes by clicking the "Update Profile" button.

For Kiwi players, verifying your account with our casino is a quick and easy process where you provide proof of your identity and other personal information to us. It might be required at some point to access certain features or transactions on our website.

Here are a few reasons why verification might be required:

• To keep things fair and secure: Online casinos, like us, have to follow the law and prevent fraud and money laundering.
• To make sure your winnings are sent to the right place: If you're lucky enough to win big, we just need to double-check your payment information before sending your winnings.
• To keep minors safe: We're dedicated to responsible gambling, so we need to make sure that only adults play at our casino.
• To prevent fraud and bonus abuse: By verifying your account, we can confirm your identity and make sure that everyone plays fair.

If verification is required, our friendly Customer Support team will reach out to you with all the instructions and information you need. They'll tell you what information we need and how to provide it. Verification might seem like an extra step, but it's all part of keeping our website secure and fair for everyone.

Yes, you can always block access to your account for as long as you want to. If you deem it necessary, you can even permanently block your account (self-exclusion). Please contact our friendly customer support and they will help you with your request.

Yes, we do have a welcome offer that New Zealand players won't want to miss! When you make your first deposit, you'll receive a 100% welcome bonus!

You can find all of our available promotions here. Check it out to stay up to date on the latest and greatest offers and bonuses!

Absolutely! Yes, we have exciting news for all our loyal players!

Our casino is proud to offer a daily cashback program that not only reaches up to a whopping 20%, but it's also wager-free! That's right, you heard it, 20% cashback every single day! This means that you get to keep all the rewards you earn, no strings attached! To learn all the nitty-gritty details about this amazing loyalty program, head on over to Cashback.

At our casino, only one bonus can be active at a time. However, our daily cashback program is always available and will not be affected by any other bonuses. This means that while you can only have one bonus activated, you can still earn cashback on your daily play.