BigWins Know Your Customer (KYC) Process for New Zealand Players
At BigWins, we prioritize the security and integrity of our New Zealand players' information. To comply with anti-money laundering regulations and prevent fraud, we must verify the identity of all our customers. This process is known as Know Your Customer (KYC).
The KYC process is mandatory for all players and is crucial for ensuring the safety and security of your account. We understand that this process may seem inconvenient, but it is an essential step to safeguard you and our casino from potential fraud.
- When Will You Be Contacted?
You will receive an email when we require your documents for the KYC process. The email will include the necessary instructions on how to submit your documents.
- What Documents Will be Required?
To complete the KYC process, we will require the following documents:
- A government-issued ID, such as a passport or driver's license. The ID must be valid and display your full name, date of birth, and photograph.
- A utility bill or bank statement as proof of address. The document must be dated within the last 3 months and display your full name and address.
In some cases, additional documentation may be required, such as proof of income or occupation. If this is the case, we will inform you via email and provide instructions on how to submit the additional documents.
- How to Submit Your Documents
You can submit your documents via the provided form on our website or by replying to the email with attachments of the requested documents. Whichever method you choose, please ensure that the documents are clear and legible.
- Verification Timeframe
The verification process typically takes between 24 and 48 hours. Once your documents have been reviewed and approved, you will receive a notification that your account has been verified.
If there are any issues with your documents, we will contact you via email and provide instructions on how to resolve them.
- KYC and Your Privacy
We take our New Zealand players' privacy very seriously, and we assure you that all of your personal information will be kept confidential and protected in accordance with our Privacy Policy. Your documents will only be used for the purpose of verifying your identity and will be securely stored.