Big Wins | Privacy Policy - Respecting Your Data and Online Safety

Privacy Policy

Effective date: 6/01/2023


EastPoint Operations B.V. is a company incorporated under the laws of Curaçao.

EastPoint Operations B.V. is duly licensed through a sublicense granted by C.I.L. Curaçao Interactive Licensing N.V., pursuant to Master Gaming License #5536/JAZ issued by the Governor of Curaçao. is operated by EastPoint Operations B.V.

EastPoint Operations B.V. and MagicPoro ltd are hereinafter collectively referred to as “Big Wins” or “Company”.

These Privacy Policy (“Privacy Policy”) apply to the use of the website and products provided by Big Wins (hereinafter also referred as “we” or “us”).

This Privacy Policy applies and has effect in respect of all services and other products, software, made available by us, as well as any other online features relating to the website and its content (the “Service(s)”).

If you have any questions or comments about this Privacy Policy, please contact us at [email protected].

We are committed to protecting and respecting your privacy. The Privacy Policy explains the basis on which personal information we collect from you will be processed by us or on our behalf. Where we decide the purpose or means for which personal data you supply through these Services is processed, we are the “controller”. Where you decide the purpose or means for which personal data you supply through these Services is processed, you are the “controller”.

The General Data Protection Regulation 2016/679 as of April 27, 2016 (further, the “GDPR”) applies to processing of Personal Information by Big Wins. The General Data Protection Regulation is a regulation in EU law on data protection and privacy in the European Union and the European Economic Area. The GDPR is an important component of EU privacy law and of human rights law, in particular Article 8 of the Charter of Fundamental Rights of the European Union.

We encourage you to read this Privacy Policy carefully as it contains important information about the following:

  • What information we may collect about you;

  • How we will use the information we collect about you;

  • Whether we will disclose your details to anyone else; and

  • Your choices and rights regarding the personal information you have provided to us.

The Services may contain links to services owned and operated by third parties. We may also use some third-parties software or products to provide you with the Service properly. If we do so and provide third -parties of any personal data you can be sure the transfer is legal and secured. These third-party services may have their own privacy policies and we recommend that you review them. They will govern the use of personal information that you submit or which is collected by cookies and other tracking technologies whilst using these services. We do not accept any responsibility or liability for the privacy practices of such third party services and your use of these is at your own risk.

We may make changes to this Privacy Policy in the future. You should check this page from time to time to ensure you are aware of any changes. Where appropriate we may notify you of such changes.

Information we may collect about you

We collect and process the following information which may include your personal data: your name, last name, email address, phone number, contact data, device’s ID, your user preferences as well as all the data (including personal data) you supply to us and information provided by you when using the Service or website such as occupation, source of income, proof of legal assets, politically vulnerable person, international and/or financial sanctions, holding of a company or property, court decisions, insolvency, taxation information, preferred games, transaction history, interaction with the Services, device(s) and/or computer used for the Services, IP addresses, browser, language, Operating system, referring website / pages visited, location, information from cookies. In some cases we might need to process your bank account details for refunds.

Most information we collect is provided by you directly. We could also receive some information from publicly available sources (for example, on sanctions) or from our contractors. We make use of screening lists provided by data vendors, ID verification, anti-fraud and transaction monitoring services.

Please note that we will not be able to provide our services to you if you refuse to provide us information according to our KYC/AML requirements communicated to you once you decide to apply for any of our services that require verification of identity and ongoing monitoring of activity. Please keep in mind that in some cases we may require additional details and documents for KYC and AML/CTF purposes.

Please note that processing of your Personal Data may include automated decision-making including profiling. We may apply automated decision-making including profiling for onboarding, maintaining the account with us and fraud prevention purposes.

Special categories of personal data

We do not collect any specific personal data categories about you (this includes information about your race or ethnicity, religious or philosophical beliefs, sexual life, sexual orientation, political views, union membership, health information, genetic and biometric data). However, we cannot exclude that you submit such information in communication with us and that this information is then processed through our contact with you.


Collecting, processing and using personal data

We only store and process your personal data when you have voluntarily supplied us with it such as by filling in a contact form or signing up to the Service. Your personal data will only be disclosed or otherwise transmitted if this is necessary to implement the contract, render our Services or you have given your prior consent.

Since we use LiveChat, Inc.’s Services you may be interested in reviewing their privacy policy available under the following links:

LiveChat`s privacy policy:

HelpDesk's privacy policy:

ChatBot's privacy policy:

We use your information when we need to send service messages to you and when we reply to you after you have initially contacted us. We also use your information to inform you about new features and products that we believe you would find interesting. You can control what marketing we send to you by contacting customer service or by unsubscribing from our newsletters. Keep in mind that data transmitted on the Internet can be sent across national borders, though sender and receiver are in the same country. This may result in your emails to us containing your information may be transmitted through a country where the data security is not equal to the country in which you reside.

Why we collect information about you - purpose of processing

We process our clients’ data for the following purposes:

  • to provide our services to you, as individual, or a corporate client you represent;

  • to contact you or reply to your requests;

  • to comply with our legal obligations (e.g. KYC/AML requirements);

  • to provide assistance in case of criminal investigation and regulatory action;

  • to protect your assets from unauthorized access;

  • to prevent any fraud and scam activity;

  • to provide you information on our products, news and updates;

  • to resolve disputes and protect your interests or interests of other users.

Under the GDPR, the lawful bases we rely on for processing this information are:

  • Your consent. You are able to withdraw your consent at any time by contacting us at [email protected];

  • We have a contractual obligation;

  • We have a legal obligation to comply with AML/CTF requirements under the applicable laws and regulations, keep records for tax purposes;

  • We have a legitimate interest in providing the necessary updates regarding our services, prevent any fraudulent activity proactively and retrospectively, and contacting employees of our clients and business partners.

We may collect information about your background from you directly or with the help of publicly available information for AML / CFT purposes or to fulfil our duty of care.

Cookies and Web Beacons

What are cookies?

We use cookies to make the use of our website easier for you. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information. Cookies are a tool to help your browser remember your information on the site, making it easier to give you the content you want. At the core, they are just small bits of text and numbers that are downloaded to your device. Cookies may be opt-out by you and in case you do not accept cookies, this may lead to a limitation of functionality.

What do we use the cookies for?

Cookies are a vital part of the everyday functioning of a lot of online content. Cookies help your browser to remember information, and identify you as a user, so that we can keep you logged in. Cookies also help prevent fraud, for example by detecting fraudulent deposits from the same computer, and just to enhance your overall experience by showing you content that is suited to you.

We do not, nor do companies we work with, sell personal data collected from cookies to other companies. When data is transferred to a third party, it is done in accordance with our Privacy Policy.

What cookies does Big Wins use?

The following cookie categories depict the different cookies utilised in our website. Please note that the names of the various cookies, pixels and different technologies used may change over time.

The 2 sorts of cookies that we use.

Strictly necessary cookies:

Anonymous cookies that permit guests to visit and explore around our site, utilise its features and functions. Preferences and data collected is used for security, fraud and client support purposes. Due to security and regulatory requirements related to online payments some performance and functional cookies are included in this category. The information collected will not be used for advertising and targeting purposes.

Advertising cookies:

Anonymous cookies that assist us with improving our site by gathering data about how visitors use and behave in our site. They help us remember our visitors and understand which content is most relevant to them. By storing and sharing this information with advertisers and other organisations we try to provide relevant advertising and the best experience based on visitor preferences.

What are the choices regarding cookies?

You can change your settings any time by visiting the Cookie Settings page. Aside from that, modern browsers allow users to manage their cookies and browsing history. A user can access the browser settings in desktop, mobile or tablet and decide to clear cookies and even browser history. Based on the user's decisions, browsing history, website cookies and preferences can be cleared and deleted. You can read more about the above mentioned choices and settings for the most used and popular browsers in the links below:

Microsoft Edge (

Firefox (

Google Chrome (

Safari (

Even more information about cookies and settings you can visit:

For various EU opt out options available, you can also visit:

Log files

During every access of our website user data is transmitted by the respective Internet browser and stored in protocol files, the so-called server log files. The datasets stored here may contain such data as date and time of access, name website, IP address, referrer URL (original URL from which you arrived at the website), the amount of data transmitted, product and version information of the browser used.

Geo-location data

In case geo-location is opt-in by you, please be aware we may have access to your geo-location data as we collect and process IP address of all devices using our Services. Collecting and processing your geo-location data refers to mobile devices as well as computers.

Safety and Storage

We have strong security measures in place to keep your personal information secure, e.g. encryption and information security policies. Access to your personal data is limited to individuals who have a legitimate need to access it. We have established procedures to deal with any suspected personal data incidents and we will be required to notify you and all applicable authorities in case of an incident.

We use SSL encryption algorithms to protect your payment and card information just like most of the world's largest banks and financial institutions. We ensure that all deposits and withdrawals are fully protected thanks to the Payment Card Industry Data Security Standard (PCI), which means that we meet applicable requirements that our payment solutions are certified.

Third party sites

Our website will contain links to both local and / or international third-party websites (with their permission). These links and the information on these sites do not belong to us, so we do not take responsibility for those sites, their content, services, offers, etc. When you visit third-party sites, such sites' own privacy policy applies.

Data sharing

We will share your information (including personal data) with third parties only in the ways that are described in this Privacy Policy.

Your information may (for the purposes described in this policy) be transferred or disclosed to any company within the Big Wins companies. We also share information with partners who handle data for us in accordance with our instructions, under the rules of this policy, and the applicable legislation. These partners provide us with global services, such as information technology, payments, customer service, marketing, data analytics, research and market analysis. We cooperate with partners who provide analytics and advertising services to us. Thanks to this, we get help understanding how users interact with the services, with our ads on the Internet, and measure the performance of such ads. These companies may use cookies and similar technology to collect information about your interaction with the Services and other websites and applications. We may share statistical information based on personal data in an anonymised form with other parties.

In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a sale of all or any portion of assets or shares, we may share your information with third parties in connection with such transaction for the sole purpose of completing that transaction. If another entity buys us or part of our business, that party will have the right to continue to use your Personal Data, subject to the terms of this Privacy Policy.

Required by law: In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights.

Data transmission

Your data is transmitted safely by using encryption. We secure our website and other systems with technical and organisational measures against the loss, destruction, access, change or dissemination of your data by unauthorised persons.

International Transfer Of Personal Information

We may transfer your Personal Information outside of the European Economic Area only in the following cases:

  • if the country where we transfer your Personal Information to provides adequate level of personal data protection (based on the relevant decision of European Commission);

  • if we take appropriate safeguards to ensure that your rights as a data subject are protected (e.g., conclude standard contractual clauses or ask for your consent for such transfer);

  • if any derogations for specific situations apply (for instance, if such transfer is necessary for the establishment, exercise or defence of legal claims or for an important reason of public interest).

Personal Data Retention

We will ensure that any information we need for any purpose shall not be kept for longer than it is necessary. We retain your personal data just to comply with our legal obligations, resolve disputes, and protect your and our legitimate interests.

We will keep your Personal Information for a maximum period of seven (7) years upon termination of legal relationships with us.

You can always request to remove the personal data. But keep in mind that in certain cases we are obliged to store your information to be legally compliant.


Your Rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.

  • Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure – You have the right to ask us to erase your personal information.

  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your information.

  • Your right to object to processing – You have the right to object to the processing of your personal data.

  • Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you.

  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at [email protected] if you wish to make a request.

Please note that in some cases we will not be able to fulfill your request due to our legal obligations or overriding legitimate interest. In such cases we will explain you the reasons why your request cannot be fulfilled and how you can complain.

Our Data Protection Officer

Our Data Protection Officer (DPO) is a person in charge of data protection compliance. You may contact DPO if you have any concerns with respect to our data protection practices at: [email protected].

Changes to this privacy policy

This Privacy Policy may be updated from time to time. We encourage you to review this website for the latest information on our privacy practices. If there are any material changes to this Privacy Policy, you will be notified by posting a notice on the website prior to the change becoming effective. If you do not accept any changes made to this Privacy Policy, please discontinue the use of the website and the Services.