Big Wins Terms and Conditions

Version: 0.1.1 (last updated 19/04/2023)

These Terms and Conditions are effective from 19.04.2023. All previous terms and conditions are no longer valid and must not be relied upon.

These Terms and Conditions (hereinafter referred to as "T&Cs") regulate the usage of the games provided through www.bigwins.com, as well as other URLs licensed to or belonging to EastPoint Operations B.V. These T&Cs, the Privacy Policy and Cookies Policy, the Game Rules and any document expressly referred to in them, as well as any guidelines, rules or similar displayed on the Website constitute the agreement and understanding between the Parties and govern the contractual relationship between EastPoint Operations B.V and the End Users. You are responsible for reading these T&Cs carefully and making sure you understand them. Should you not agree with these T&Cs you should refrain from using the Website any further.

General
1. EastPoint Operations B.V. is a company incorporated under the laws of Curaçao with company registration number 160230, and having its registered address at Emancipatie Boulevard, Dominico F. ‘Don’ Martina 31, Willemstad, Curaçao.
2. EastPoint Operations B.V. is here referred to as "Big Wins", “Company”, "We", "Us" or "Our" and the user and registered End user shall be referred to as "You", "Yours", "User", "End user" or "the user", as and where appropriate.
3. www.bigwins.com is operated by EastPoint Operations B.V., registered in the Commercial Register of Curaçao under number 160230 and address Emancipatie Boulevard, Dominico F. ‘Don’ Martina 31, Willemstad, Curaçao.
4. EastPoint Operations B.V. is duly licensed through a sublicense granted by C.I.L. Curaçao Interactive Licensing N.V., pursuant to Master Gaming Licence #5536/JAZ issued by the Governor of Curaçao.
5. These Terms and Conditions may be presented in various languages other than English for reference only. In the event of any differences or conflict between the English version of the Terms and Conditions (accessible from the homepage of the Website) and a version in any other language, the English version shall prevail.
6. You must read these Terms and Conditions carefully in their entirety before creating an account. If you do not agree with any provision of these Terms and Conditions, you must not create an account or continue to use the Website.
7. Big Wins reserves the right to change these Terms of Use from time to time for a variety of reasons, including compliance with applicable laws, regulations and other regulatory requirements. Therefore, we may revise this Agreement between you and Big Wins at any time. If the terms of use are significantly revised, we will notify you on the website at the time of login. If you do not agree to be bound by the revised Terms of Service and wish to close your account and withdraw your valid account balance, you must contact customer support. Please refer to the version number and update date listed at the top of these Terms of Use to see if there have been any changes to these Terms of Use.
8. These T&Cs come into effect by confirming your registration details in the registration process on the Website. By registering an account with Big Wins, you agree that you have read, understood and accepted these T&Cs.
Obligations, requirements and responsibilities

By agreeing to be bound by these Terms and Conditions, you also agree to be bound by the Big Wins Rules and Privacy Policy that are hereby incorporated by reference into these Terms and Conditions. In the event of any inconsistency, these Terms and Conditions will prevail.

You hereby represent and warrant below.
1. You are over (a) 18 or (b) such other legal age or age of majority as determined by any laws which are applicable to you, whichever age is greater.
2. Gambling is illegal unless you are of legal age. If we cannot confirm that you are of legal age, we will freeze your user account. If it is determined that the age at which you were gambling or trading is not legal age:
  - The user account will be closed.
  - All transactions made when you are under the legal age and all related funds deposited will be invalid.
  - All stakes made when you are under the legal age will be void.
  - The prize money won at that time will be deprived and the funds withdrawn from the user account will be refunded to the operator.
3. Only one account can be opened on this website. To ensure adherence to this policy, we utilize a variety of methods, including but not limited to monitoring household addresses, IP addresses, emails, phone numbers, and payment methods, to identify potential overlaps among individual or group accounts. Regardless of the reason, if a user opens or attempts to open multiple accounts, betting on duplicate accounts will be invalidated at our discretion. We may block or close any or all of your accounts. Other opened accounts are considered "multiple accounts". If you open multiple accounts, all the accounts you have opened will be closed immediately from this site. Also,
  - All transactions used by your account or multiple accounts will be invalid.
  - All stakes and deposits made on your account or multiple accounts will be void.
  - Profit, winnings, and bonuses earned while using multiple accounts will be deprived of you and confiscated by us. In addition, we may ask you to refund the funds withdrawn from your account or multiple accounts to this site upon request.
4. You must immediately notify us if you notice that you have more than one registered Account. Failure to do so may lead to your Account being blocked and funds confiscated.
5. As an End user you are responsible for providing Big Wins with correct personal details. Consequently, you agree that all information that you give us, such as but not limited to, valid identification, address and email, during the term of validity of this agreement, is complete and true, and that you shall immediately notify us should there be changes to such information. Should Big Wins become aware that you have deliberately failed to provide us with correct information, we retain the right to block the account and confiscate any funds therein.
6. You are solely responsible for your account information and / or other ways of accessing your account through the website. If you suspect that your account has been compromised, you should immediately contact us and take appropriate steps to prevent unauthorized access to your account and your account balance.
7. You participate in the Games strictly in your personal and non-professional capacity; and participate for recreational and entertainment purposes only.
8. You participate in the Games and make bets on your own behalf and not on the behalf of any other person.
9. You understand that by using our services you take the risk of losing money deposited into your Member Account and accept that you are fully and solely responsible for any such loss
10. You are not allowed to transfer funds from your account to another user's account, or to receive money from other users into your account, so called buddy transfers. Big Wins accounts are not transferable and it is prohibited for users to sell, transfer or acquire accounts from other users.
11. You may participate in any Game provided on our Website/s only if you have enough funds on your account for such participation.
12. You may not use funds that are tainted or associated with any illegality and, in particular, you may not use funds that originate from any illegal activity or source. We moreover reserve the right to terminate an account, ban a user and retain all funds where that user is reasonably suspected of engaging in fraudulent activities which include, but are not limited to: the use of stolen or falsified credit cards or account numbers, chip dumping, forgery, collusion, and the submission of data or documents which are forged, stolen or otherwise misappropriated or tampered with. You may be required to evidence the source of your funds as part of Big Wins's KYC procedures.
13. With regards to deposits and withdrawals of funds into and from your Account, you acknowledge that you shall only use such credit cards and other financial instruments that are valid and issued by lawful institutions and that legally belong to you solely. The use of financial instruments whose ownership is shared with other individuals, is not tolerated and will result in voiding of winnings.
14. It is your sole responsibility to abide by any reporting processes related to the payment of taxes and/or other fees which might be charged on winnings that you receive from Big Wins, if and where applicable in your jurisdiction. Big Wins shall not be held responsible for your failure to make payment of any taxes due by you to relevant authorities and shall be in no position to advise you of the same.
15. You declare that you are not and shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to the participation in any of the Games and that you shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. We hereby reserve the right to void any wagers and confiscate any funds, should we suspect such behaviour.
16. You accept and acknowledge that we reserve the right to detect and prevent the use of prohibited techniques, including but not limited to fraudulent transaction detection, automated registration and signup, gameplay and screen capture techniques. These steps may include, but are not limited to, examination of users device properties, detection of geo-location and IP masking, transactions and blockchain analysis. We hereby reserve the right to void any wagers and confiscate any funds, should we suspect such behaviour.
17. You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from us.
18. You understand that Crypto currency is not considered a legal currency or tender and as such on the Website they are treated as virtual funds with no intrinsic value.
19. You have full capacity to enter into a legally binding agreement with us and you are not restricted by any form of limited legal capacity.
20. You are not diagnosed or classified as a compulsive or problem gambler. We are not accountable if such problem gambling arises whilst using our services, but will endeavour to inform of relevant assistance available. We reserve the right to implement ‘’cool off’’ periods if we believe such actions will be of benefit.
21. You affirm that you are not an officer, director, employee, consultant or agent of Big Wins or working for any company related to Big Wins, or a relative or spouse of any of the foregoing.
22. By participating in our BigWins Casino, you understand and accept that refunds will not be issued under any circumstances. All transactions, deposits, and wagers are considered final. We encourage you to manage your account balance responsibly and be mindful of the risks associated with online gambling. Enjoy your gaming experience and play within your means.
23. You are aware that the right to access and use the Website/s and any products there offered, may be considered illegal in certain countries. Consequently, you are responsible in determining whether your accessing and using our website is compliant with the applicable laws in your country and you warrant to us that gambling is not illegal in the territory where you reside. Moreover, you declare that you are not resident of the following countries: Afghanistan, Albania, Angola, Aruba, Australia, Austria, Barbados, Bonaire, Sint Eustatius and Saba, Botswana, Burkina Faso, Cambodia, Cayman Islands, Central African Rep, China, Crimea, Congo, the Democratic Republic, Cote D'Ivoire, Cuba, Curacao, Cyprus, Democratic People's Republic of Korea (DPRK), Eritrea, Estonia, France, French Guiana, French Polynesia, Gaza Strip, Germany, Guadeloupe, Guinea Bissau, Haiti, Hong Kong, Iran, Islamic Republic of, Iraq, Isle Of Man, Israel, Jamaica, Latvia, Lebanon, Liberia, Libya, Lithuania, Mali, Malta, Martinique, Mauritius, Mayotte, Myanmar, Netherlands, New Caledonia, Nicaragua, Pakistan, Panama, Philippines, Réunion, Republic of Belarus, Russian Federation, Rwanda, Saint Berthélemy, Saint Martin (French part), Saint Pierre and Miquelon, Senegal, Sevastopol, Sierra Leone, Somalia, South Sudan, St Maarten, Sudan, Syria, Uganda, United Kingdom, United States, United States Virgin Islands, Vietnam, Wallis and Futuna, West Bank, Yemen, Zimbabwe.
24. Big Wins reserve the right to conduct such checks at any time as we deem necessary to verify our compliance with clause 2.22.
25. If a user tries to get around the website's restrictions by providing false information about themselves, or making a bet on behalf of someone else in a prohibited area, they are violating the website's Terms of Use. Such behavior may result in account closure without prior notice if there is a reasonable suspicion that the user is accessing the website from a restricted area.
26. You will not use our services while located in any jurisdiction that prohibits the placing and/or accepting of bets denominated in Crypto Currency online, and/or playing casino and/or live games for and/or with Crypto Currency.
27. You accept our right to terminate and/or change any games or events being offered on the Website, and to refuse and/or limit bets.
28. You shall be courteous to other users using the Websites, as well as support personnel and other staff employed by Big Wins and avoid rude or obscene comments. This includes behaviour or language that may cause staff to feel afraid, intimidated, threatened or abused, e.g. the use of language that could be described as foul, offensive, inappropriate and/or racist, threats or physical violence, derogatory remarks, rudeness, harassment, inflammatory statements and unsubstantiated allegations. This also includes unreasonably persistent customers who, because of the frequency or nature of their contact, place a strain on time and resources, e.g. pursuing complaints in inappropriate ways, pursuing issues that appear to have no substance, or which have already been investigated and the outcome determined. Any non-observance of this clause and of the game rules shall not be tolerated under any circumstance. Such cases may lead to the closure of your account and/or restricted access to our Support Team. There are a range of ways that the company may restrict access, and the action applied will depend on the nature of the behaviour. These include but are not limited to: restricting contact to one method (e.g. email only) or only acknowledging further correspondence where new and pertinent information is presented which has not been previously considered, refusing to accept further communications, restricting the issues we will correspond on or terminating all contact with the company.
29. You must not use the casino as a means of making a living or generating income. Any player who is found to be engaging in professional play will have their account terminated, and any winnings will be forfeited.
30. The casino reserves the right to ban or terminate the accounts of any player who is found to be engaging in professional play or attempting to exploit the system. The casino will investigate any suspicious activity and take appropriate action to protect the integrity of the platform.
31. These Terms and Conditions shall be governed by the Laws of Curacao. Any disputes arising out of these Terms and Conditions shall be determined by courts of law in Curacao.
Account and verifications
1. In order to place a bet or make a deposit on this website, the user must first open an account (“account”) personally. In order to actually play the games provided by our company using real money, you must register on this website. Big Wins reserves the right, in its sole discretion, to refuse to register or open an account.
2. Each Player may only have one Player Account. Violation of this rule may result in the closure of all the Player Accounts registered by the Player and the Company shall only pay back that which remains of the deposits made by the Player.
3. Keeping your login information secure is your sole responsibility. Users should never disclose their login information to anyone. We are not responsible for any misuse or misuse of your account by a third party, whether intentionally or accidentally, actively or passively, due to the disclosure of your login information to a third party. Activities performed using the user's login information are considered to have been performed by the user himself, and all liability arising from such activities shall be the responsibility of the user. In the unlikely event that a third party knows your login information, it is your responsibility to notify us and change your login information.
4. Users can log in to their account at any time to view their account history such as deposits, bonus credits, winnings, stakes and withdrawals. If you become aware of an error, you should immediately report it to Big Wins so that you can investigate and correct it as needed.
5. We reserve the right to verify your identity and request you to submit relevant documents at any time for any reason. This includes, but is not limited to, background checks, credit checks, or legally permitted personal history checks: The criteria for these investigations will vary from case to case, but will confirm the user's registration information such as name, address, age, occupation, the user's financial status, the confirmation of the user's financial transactions such as funding sources, and / or the game.
6. You agree to provide us with any information we request to assist with our verification checks, and we reserve the right to request documents to verify the following: (i) your identity, such as a valid photographic ID (e.g. a copy of your National Identity Card, Passport or Driving Licence); (ii) your residential address (e.g. copies of bank statements and/or utility bills dated within the last three months); and (iii) proof of ownership/authorisation to use a certain payment method (e.g. a screenshot of the account (i.e. Neteller) that corresponds to the payment method). We may request that you provide any of these documents certified to attest their credibility. We may also use additional verification tools available to us in order to verify the authenticity of any documents you provide. Furthermore, if we have reasonable grounds to believe that any documents provided by you are not genuine or are inaccurate, we reserve the right to refuse such documents. Big Wins reserves the right to restrict any account until the relevant verification checks have been carried out to our reasonable satisfaction, and to the standard required of us under applicable laws and regulations. Big Wins further reserves the right to close your account and return any remaining balance if verification checks have not been carried out to our reasonable satisfaction within thirty (30) calendar days from our first request for documents.
7. Big Wins has no obligation to inform you that such an investigation is being conducted. These investigations may include the use of authorized credit referral agencies, identity verification services to verify the identity of users, and / or the use of certain third-party companies conducting investigations such as fraud prevention agencies. Big Wins may, in its sole discretion, close your account and withhold all balances if the results of these investigations are negative or uncertain. All personal information will be processed in accordance with our privacy policy.
8. Big Wins, in our sole discretion, does not provide any explanation if we consider that continuing our business relationship with you may adversely affect our licenses and general regulatory obligations or any of our services. Refuses to open a personal account or reserves the right to freeze or close an account at any time. However, the contractual obligations already made by Big Wins shall be adhered to without prejudice to the right to use Big Wins by law.
9. Big Wins has the right to appoint payment solution providers to act, receive and/or pay funds on its behalf.
10. If credits, winnings or other funds are accidentally deposited into your account, you must immediately report to Big Wins via email or chat. Accidentally deposited amounts are, without exception, the property of Big Wins, and the user must immediately refund the applicable amount from his account to Big Wins. If you withdraw funds that have been accidentally deposited, you will be considered a clearing debtor to Big Wins with the withdrawal amount that needs to be repaid immediately. If you place a bet using accidentally deposited credits, winnings or other funds, all of these bets will be void.
11. No interest will be paid on your balance, regardless of the amount in your account balance. Therefore, the user shall never treat Big Wins as a financial institution.
12. All communication between the End user and Big Wins is kept on record for compliance, as well as accounting and financial regulations' purposes. In the case a user account is closed, any information about the account is saved for up to five (5) years, or longer if stipulated by law, from the time the account is closed, or as otherwise indicated within Big Wins's data retention policy on the basis of applicable laws.
13. Big Wins does not provide services to users who are considered to be persons (PEPs) who hold important positions in domestic and foreign governments. If at any stage it is determined to be PEPs, the user's account will be closed. If you disagree with our decision as PEPs, please contact us by email or chat.
14. Our calculations of your Account Balance, Bonus Balance and amounts owed by you under these Terms and Conditions will be final and, in the absence of any manifest error, will not be subject to amendment based on enquiry, external auditing or investigation.
15. We reserve the right to suspend user accounts that have been inactive for more than 12 months. If your account has been suspended, please contact [email protected] for instructions on how to reactivate your account.
16. If you want to recover funds from your account after it has been closed, blocked, terminated, or excluded, you may do so by email at [email protected].
17. You are not permitted to transfer, sell and/or acquire accounts to / from other Users. If we have reasonable grounds to believe such activity has occurred, we reserve the right to suspend and/or close the account in question.
Deposits & Withdrawals
1. You may make deposits in crypto or fiat currency. The minimum deposit amount for the selected method/currency is specified on the deposit page. The minimum deposit amount for all methods and currencies can be found on our FAQ page. All minimum deposit amounts specified are per single transaction. Smaller deposits will not be summed. Sending any amount below the minimum will result in funds loss and is not refundable. Big Wins shall not be held liable if deposits do not meet our minimum deposit requirements.
2. We accept Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), USDT, XRP, TRX and other Crypto Currencies as well as Fiat currencies.
3. Big Wins cannot guarantee that all currencies will be natively supported in games. Some games may reflect available balance in a different currency.
4. To deposit funds into your Member Account, you can transfer funds from crypto-wallets and credit cards and accounts (bank, eWallet etc.) under your control, deposits can only be made with your own funds.
5. If you make a deposit with a credit card or debit card, at our reasonable discretion, we might ask you to submit a double-sided image of the used card that allows you to confirm the first 6 digits and the last 4 digits of the relevant card number, excluding the security code (CVV, etc.).
6. If you make a deposit with a credit card or debit card, we reserve the right to process all withdrawal requests up to the total amount of deposits as refunds, against the purchases made. If you’ve withdrawn more funds than what you have deposited, we may pay out any additional amounts via another payment option.
7. The full credit/ debit card information is never stored by Big Wins and always transmitted in an encrypted way for your security.
8. We do not extend credit for the use of our services.
9. All withdrawals shall be processed in accordance with our withdrawal policy.
10. Where possible, all withdrawals will be processed to the payment account from which the deposits were made. Withdrawal payments can only be made in the name of and to the registered account holder.
11. Crypto currency withdrawals will be made to your stated Crypto currency wallet address when making a valid withdrawal request. To withdraw any funds which have been deposited, we require there to be at least 3 blockchain confirmations of the deposit before a withdrawal can be approved.
12. The minimum fiat currency withdrawal amount is €20 (or an equivalent in alternative fiat or crypto currency). Fiat currency withdrawal may take up to 3-5 working days from the moment they are approved depending on the payment service provider. If you apply for withdrawal below the minimum withdrawal amount, Big Wins will incur a 5 EUR fee.
13. In the event of a large withdrawal request, we may elect to process no more than 10 BTC per week until the full amount is settled.
14. For fiat deposits and withdrawals to your account, you agree to use only valid credit cards and other payment methods issued by a legitimate institution and in your name. We reserve the right to close your account and invalidate all winnings if we determine that the name of your payment method is not yours or we have reasonable grounds. Big Wins prohibits the use of cards issued to businesses.
15. Upon your first deposit and throughout the lifetime of your account, we reserve the right to use additional procedures and means to verify your identity when processing deposits and/or withdrawals into/from your Member Account. Verification will involve personal identity documents. We may also require an additional document confirming ownership of your payment instrument and address as well as part of the verification process. Such documents include but are not limited to passports, utility bills, bank statements, copies of credit card statements, copies of payment method statements such as credit cards and various e-Wallets, and documents certifying the source of funding.
16. All deposits made by players, unless otherwise specified, are subject to a wagering requirement. This requirement must be met before any winnings or remaining deposit funds can be withdrawn from the player's account.
17. The wagering requirement for deposits is that the deposited amount must be wagered at least one time (1x) on casino games, excluding any bonus funds. For example, if a player deposits EUR 100, they must wager a total of EUR 100 in the casino before they can request a withdrawal.
18. We reserve the right to withhold any withdrawal request if the wagering requirement for deposits has not been met.
19. Different games may contribute different percentages towards meeting the wagering requirement. The following is a list of game contribution percentages:
  
  a. Slots: 100%
  b. Table Games: 15%
  c. Live Casino Games: 15%
  e. Other games: 100%
20. Сertain games may be excluded from contributing to the wagering requirement. These excluded games will be listed on the casino's website or within the specific promotion's terms and conditions.
21. If a player requests a withdrawal before meeting the wagering requirement for their deposit, the casino reserves the right to void any winnings generated from that deposit.
22. BigWins Casino reserves the right to change or update the wagering requirement for deposits at any time. It is the player's responsibility to review the terms and conditions regularly to stay informed about any changes.
23. We reserve the right to apply a wagering requirement for Crypto Currency deposits of at least 5 (five) times the deposit amount if we suspect the user in using our service as a mixer. It is strictly forbidden to use our service for any other purpose than entertainment.
24. For withdrawals, Big Wins reserves the right to require 100% wagering of the last deposit amount prior to accepting a withdrawal request. In cases where this condition is not met, Big Wins reserves the right to charge a processing fee. The processing fee will be either the payment processing costs associated with the initial deposit and withdrawal or 30% of the withdrawal amount, whichever is higher, under all circumstances.
25. Players found to be abusing the wagering requirement system or attempting to withdraw funds without meeting the wagering requirements may have their accounts suspended or terminated, and any winnings or remaining deposit funds.
26. Bonus funds may be credited to your account as part of a campaign, loyalty program, or other marketing campaign. These bonuses must be used for betting on the website and cannot be withdrawn as is. Depending on the campaign, these bonuses may be redeemed for real money if the conditions are met in accordance with the specific terms and conditions of each campaign. Please refer to each campaign terms and conditions for details.
27. Note that some payment methods may include an additional fee. In this case, the fee will be clearly visible for you in the cashier.
28. Note that your bank or payment service provider may charge you additional fees for deposits, withdrawals of currency conversion according to their terms and conditions and your user agreement.
29. Big Wins reserves the right to apply a handling charge of up to 5% on deposits and withdrawals to cover transaction costs.
30. Should your account become overdrawn due to a duplicate payment error, for example, if a withdrawal request being processed twice for whatever reason, you agree to fully reimburse Big Wins for any such overdrawn amounts.
Responsible Gambling
1. Big Wins offers a range of services to assist you if you are, or think you are, developing a dependency towards gambling. We have in place a series of measures, which will help you play in a safe environment. You understand that when you are playing games of chance that involve money, the outcome can never be sure. We have developed tools that will make your gaming experience safer. In order to use these tools, you must clearly state your preferences by contacting our customer support service via email at [email protected] or by contacting us via live chat, or by using the several tools available on the Website to indicate your preference. We encourage you to consider these measures when playing on Big Wins Website.
2. You may, at your discretion, ask us at any time to exclude you from placing any transactions on the Website for a specific time period. You can do this online, by visiting the Limits section of your account, or by contacting Customer Services. In asking us to exclude you, you acknowledge and agree that we will suspend your account and prevent you from gambling on the Website for the time period requested. Applying a self-exclusion will not affect any pending withdrawal, unless verification documents are requested in line with our KYC process.
3. Self-Exclusion
  1. Should you opt to self-exclude, we will take all reasonable steps to detect and prevent you from registering a new account on the Website. You should not attempt to open a new account with Big Wins whilst you have opted for self-exclusion. Any accounts found to be in breach of a self-exclusion agreement will be closed as soon as such use is discovered.
  2. Please understand that it is important for us to be made aware as to the motive for your exclusion, especially if this is related to problem gambling matters. Kindly inform us as to this reason upon making your closure request.
  3. We shall have no responsibility or liability to you or any third party for any gambling activity that takes place (including to refund any losses) if you circumvent our self-exclusion procedures by fraudulent means or by deliberately entering incorrect information.
4. Time-Out. You may temporarily take a break from gambling on the Website (twenty four (24) hours minimum). You can do so online by visiting the Limits section of your account. On confirming the Time Out, your account will be immediately suspended and it will not be possible to log in until the selected duration has expired.
5. Limits
  
  You may at your discretion choose to set limits on your account. You may:
  (a) Deposits: set a limit on the amount you may deposit within a specified period of time; and/or
  (b) Session: set a limit for an active session in order to better manage the time you spend gambling.
6. You can choose to implement a "daily limit", or a "weekly limit", or a "monthly limit".
7. You may change or revoke a limit that you set on your account by contacting our customer support service either via chat or on the following email address [email protected]. Increasing or revoking a limit takes effect after the following "cooling off" period from when Big Wins has registered the requested change. This shall be a 24 hour cooling off period after which the request to make a limit of a definite period less stringent is made, whereas a request for change to make a limit for a definite period more stringent shall be implemented immediately. This "cooling off" period will give you a chance to reconsider whether you really want to raise or revoke the limit you have previously decided to put on your own gaming. If you want to decrease a limit, such a change will be implemented immediately after the request of change has been registered in our system. Should you reach any limit so imposed, you will not be able to make any further deposits until the duration of such limit has elapsed.
8. If Big Wins believes that your gambling will cause you financial or personal difficulties, we reserve the right to close your account or set limits for you, whether financial or otherwise. If you feel that you require help to overcome any addiction, please refer to our Responsible Gaming page on the Website. Big Wins therefore reserves the right to request information and/or any KYC documentation to ascertain that you have sufficient funds to gamble at any time.
9. Under-Age users. Big Wins does not allow anyone under 18 years of age to open an account on its Website/s. Should you be under 18 years of age and attempt to open an account with us or should you assist an underage person in opening an account with us, you are in breach of the law. Should you have minors in your household, or should there be a possibility of minors accessing your computer, please make sure to: (i) Not to share your log-in details; (ii) Not to enable the "remember password" function on the log-in screens; (iii) Not to share your credit card or bank account details with minors; (iv) Install parental control software or internet filter software on your computers. Such software can be obtained from www.netnanny.com and www.cyberpatrol.com.
10. BigWins is committed to providing outstanding service to its customers. As part of this commitment we endeavour to assist our customers in gambling responsibly with the tools listed under this section. Should you require further details on how to gamble responsibly kindly access our Responsible Gaming Info page. Big Wins shall always strive to reasonably enforce its social responsibility, however, we trust you understand that we shall still require your full collaboration at all times. We shall take no responsibility and exclude all form of liability should you continue gambling or persist in using this Website or any other Websites owned and operated by Big Wins, with the intent of avoiding the relevant measures in place, this includes opening or attempting to registering accounts with us by using false or misleading personal data so as to bypass limits, exclusions and other responsible gaming tools previously requested by you.
11. Should you feel that you may be at risk of developing a dependency on gambling or would like to be certain that you, or anyone else in your household, does not have access to gambling sites, you may consider installing software which prevents users from accessing any gaming sites. There are independent third party sites that offer products that are aimed at blocking gambling related websites or software. Betfilter and GamBlock are two of websites that offer such service. Please click on the links provided should you require further information. In order to ensure maximum protection to those affected by gambling problems, this kind of software cannot be removed from a device once it is installed.
Money laundering prevention report
1. Big Wins comply with Curacao Laws, legal regulations, and guidance for the prevention of money laundering and terrorism financing.
2. Big Wins's Anti-Money Laundering and Know Your Customer Policy (“AML/KYC Policy”) is designed to prevent and mitigate possible risks of the Company being involved in any kind of illegal activity.
3. The goal of the Big Wins’s AML/KYC Policy is to ensure there are effective internal procedures and mechanisms to prevent money laundering, terrorist financing, drug/human trafficking, corruption, and bribery and to take action in case of any form of suspicious activity from its customers.
4. All transactions shall be checked in order to prevent money laundering. If a user becomes aware of any suspicious activity relating to any of the Games of the Website, the user must report this to Big Wins immediately. Big Wins may suspend, block or close a user account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act or on any other legal basis requested by any state authority.
5. It is unlawful to deposit funds from ill-gotten means. All transactions are monitored in order to prevent money laundering. Any suspicious transactions will be reported to the relevant Authorities.
6. Big Win monitors all transactions and it reserves the right to:
  (a) Ensure that transactions of suspicious nature are reported to the proper law enforcement;
  (b) Request the user to provide any additional information and documents in case of suspicious transactions;
  (c) Suspend or terminate a user’s account and withhold any funds therein when Big Wins has reasonable suspicion that such user engaged in illegal activity.
7. According to Big Wins AML/KYC Policy policy, all deposits must meet a basic rollover requirement. A rollover means that all users must do a 100% wager for the gaming from the incoming deposit before a withdrawal can be done.
8. Big Wins reserves the right to verify a user's identity on an on-going basis, especially when their identification information has been changed or their activity seems to be suspicious or unusual for the particular user. In addition, Big Wins reserves the right to request up-to-date documents from user, even though they have passed identity verification in the past.
9. Enhanced measures are in place for those potential customers deemed to be of higher risk. This might take into account factors such as Politically Exposed Persons (PEPs) risk, transactional risk, jurisdictional risk, and types of activity. Additional due diligence, enhanced scrutiny, and monitoring is in place on all accounts that have links with PEPs but particularly those with links to countries that are vulnerable to corruption. It shall also be your responsibility to let us know if you are a politically exposed person ("PEP") in your country of residence or in any other country, and you may do so by contacting us via email or live chat at any time, provided that Big Wins reserves the right to make necessary checks to conclude whether you are a PEP or not in accordance with relevant laws and regulations.
Dormant Accounts
1. A user's account is considered dormant if there are no transactions on the account for six(6) consecutive months.
2. Six(6) months after your last login, we reserve the right to charge your account an administrative fee of $5 / €5 or 5% per month from the user's account, whichever is higher. Administrative fees will be deducted until your account runs out of balance and as long as your account remains dormant.
3. The user can reactivate the account by logging in to the account.
4. We may consider reimbursement of the administrative fees charged if you can prove that you could not access your Account due to health-related impediments.
Account Closure
1. You may close your account at any time by contacting Customer Support on [email protected], via Live Chat or using the respecting option on WebSite. Closure via customer support might take up to 72 hours and you will receive a confirmation via e-mail. You remain responsible for any activity on your account between the time of your request and the closure of the account.
2. If we discover, or have reasonable grounds to believe, that you are engaging, or have engaged, in one or more of the following activities:
  
  (a) cheating (including counting cards or exploiting a game or game fault); and/or
  (b) colluding with others or distorting normal game play in any way (including by working together to exploit a game or game fault, using "bots" or similar software, or manipulating software); and/or
  (c) fraudulent behaviour or criminal activity (including money laundering or credit card fraud); and/or
  (d) deliberately breaching these Terms and Conditions in your use of the Website or participation in the games,
  
  then we may conduct an investigation and restrict your account pending its outcome (including any pending withdrawal request). If, after investigating, we reasonably believe that you were engaging in one of the above activities, we will close your account. We may also close your account in the following circumstances:
  
  (i) you do not pass the verification or source of funds checks to our reasonable satisfaction;
  (ii) we reasonably believe that you are underage; or
  (iii) you have provided false or misleading information to us.
  
  We may provide your personal information to a third party investigating your activity or account (as set out in our Privacy Policy).
3. Big Wins may restrict, block or close your account and withhold funds if so required by applicable law.
4. In case the reason for closing of the Account is related to concerns about possible gambling addiction, the user shall indicate it. A user who closes an account for gambling addiction reasons shall not open or try to open a new Big Wins account. Big Wins shall not be liable for any direct or indirect consequential damages, should an individual succeed in opening a new account. We reserve the right to close an account opened in breach of this rule at any point in time.
Compliance and Disputes
1. If you have a complaint to make regarding our services, you may contact our Customer Support via Live Chat. Alternatively , please email [email protected]
2. In order for us to deal with your Complaint quickly and efficiently, please provide us with your identity and a clear description with all relevant details giving rise to the issue. This will help us reach swift resolution to any reported matter in an amicable settlement.
3. Our Customer Support team will attempt to handle a complaint as soon as is reasonably possible. If the support team cannot resolve the complaint, they will escalate it to management for solution.
4. If you do not agree with the decision made by our Customer Support team, you can escalate this complaint to the Customer Support Manager at [email protected].
Rules specific to casino games
1. Winnings and account balances in the 'Play for Fun' mode have no commercial value whatsoever and are not redeemable for cash, credit or any other type of benefit.
2. Every User determines the value of their stakes, in accordance with the limits of each casino game. It is your responsibility to make sure that all details of the gambling transaction are correct.
3. The Website operates with a Random Number Generator (RNG), which guarantees a randomised outcome for each game and the integrity of the product and games. The RNGs have been tested and verified for randomness by approved independent third parties. Both the ‘Play for Fun’ and ‘Play for Real’ modes use exactly the same Random Number Generator.
4. Additional specific game rules can be accessed either through the games themselves or through the Game Rules page.
Bonus Terms
1. Click here to see our Bonus Terms.
Intellectual property
1. All content presented on the Website, including but not limited to text, logos, graphics, images, button icons and software is either owned or licensed by Big Wins. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, print and/or download any portions of material published on the Website unless expressly permitted in writing by Big Wins.
2. All trademarks presented on Big Wins website, including, but not limited to trade names and other symbols are protected by international trademark laws. It is strictly prohibited to use them in any way without the prior written consent of Big Wins.
3. If you print off, copy or download any part of the Website in breach of these Terms and Conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Privacy Policy
1. Click here to see our Privacy Policy.
Separation of clauses
1. If any provision of the Terms of Conditions is illegal and non-enforceable, the provisions will be separated from the Terms of Conditions and all other provisions will remain unaffected and in force.
Technical errors
1. Big Wins will at all times make every effort to provide a service of satisfactory quality, fitness for purpose and completeness. If for any reason a User becomes dissatisfied with any of the services provided by Big Wins, the User may contact Big Wins immediately and notify us of the issue.
2. Big Wins cannot guarantee that the service will never suffer from faults; however we commit ourselves in rectifying the problem as soon as it has been reported or as soon as we possibly can. If you experience a fault in the service provided, please report it to us immediately.
3. Unexpected technical problems or circumstances outside our control, such as technical problems at third party providers, or unexpected technical problems with the loyalty system or any other system on the Website/s, allows Big Wins to cancel wagers and give refunds to users. Additionally, you acknowledge that your computer equipment or mobile device and Internet connection may affect the performance and operation of the website, and for this reason Big Wins cannot guarantee that the website will operate without faults or errors or that its services will be provided without interruption. Big Wins does not accept any liability for any failures or issues that arise due to your equipment, Internet connection or third party provider. This shall also include your inability to place wagers or wagers or to view or receive information in relation to certain particular games.
4. In the case that a game is interrupted or "stuck" in a state where it is not being finished, (for example because we are unintentionally disconnected from your equipment or if our gambling system is unexpectedly shut down), you will be given the opportunity to finish playing, unless otherwise specified in the specific game rules or otherwise not possible for any reason whatsoever. Should it not be possible for the game to continue, Big Wins has the right to void or "clean up" such wagers on a regular basis and refund the bet/wager to the user's account.
5. If a bonus campaign has in any way been misconfigured, Big Wins has the right to alter users' balances as well as other account details which would have been affected by the misconfiguration, so as to correct the mistake.
6. Should a game contain a bug or misconfiguration that causes incorrect behaviour or pay outs, Big Wins has the right to remove the game and alter users balances and account details in order to correct the mistake.
7. The Company is not liable for any downtime, server disruptions, lag, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of Big Wins.
8. The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website/s or its/their content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.
9. Big Wins will do its utmost to ensure that the Website is available twenty-four hours a day, however it shall not be held liable if for any reason the Wesite is unavailable at any time or for any period. We may remove any game from the Website at any time we see fit and reserve the right to make changes or amendments, to alter, suspend or discontinue any of the content, products or services, including your access to the Website.
10. You are not allowed to abuse, or attempt to abuse any error or instance of incompleteness on the Website, in the Client application, in any of the Software or in any of the Services provided by us. Should you become aware of such an error or incompleteness, you shall refrain from taking any advantage thereof and notify us immediately. If you do not comply with this clause and take advantage of, or divulge any information about an error or incompleteness, Big Wins shall be entitled to any remedies available at law and this shall include compensation for any costs it may have incurred in association with any losses, which would have resulted from your breach of this clause.
Limitations of Liability
1. You acknowledge that the Services offered on this Website are for entertainment purposes only. You are not required to use our Services and your participation is at your sole choice and discretion. You consequently enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever whether this is express or implied. You claim that your interest in our Services and in our Website is personal, and not professional and that you have registered an account with us only for personal entertainment. Any other use of the Services we provide and any other use of our Website is strictly prohibited.
2. Without prejudice to the generality of the preceding provision, we, our directors, employees, partners and service providers:
  1. Do not warrant that the software, Games and the Websites are always fit for their purpose;
  2. Do not warrant that the software, Games and the Websites are free from errors;
  3. Do not warrant that the software, Games and the Websites will be accessible without interruptions;
  4. Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.
3. You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any wagers made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
4. Save for situations expressly stipulated in these Terms and Conditions, we shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.
5. To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), shall not exceed €100 or the equivalent in any other currency.
6. All information displayed on our Website is provided for information purposes only, and not intended to constitute professional advice of any kind. Neither Big Wins nor any of its independent providers is liable for any information errors, incompleteness, inaccuracy or delays, or for any actions taken in reliance of information contained herein.
7. Big Wins reserves the right to declare a wager void, partially or in full, if Big Wins deems it obvious that there was an error, mistake, misprint or technical error on the pay-table, odds or software. We shall not be liable to you whatsoever for any unrealised winnings as a result of voiding a wager in this scenario. Refunds are given solely at the discretion of the Big Wins management.
8. You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused, that may arise in relation to your use of the Website or participation in the Games.
9. The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.
10. Please note that we only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11. Any failure or delay in performance by Big Wins in respect of its obligations of service shall not be deemed a breach of its obligations to you as customer if such a failure or delay is deemed by Big Wins to be caused by force majeure, which shall include but not be limited to flood, fire, earthquake, or any other element of nature, act of war, riots or terrorist attack, public utility electrical failure, lockouts and strikes, delays or disruptions of the Internet and telecommunications networks caused by human or natural factors, or any other such event beyond the reasonable control of Big Wins. Big Wins shall not be liable for any consequences arising out of any such force majeure events.
Assignment
1. We reserve the right to assign or otherwise lawfully transfer this agreement. You on the other hand shall not assign or otherwise transfer this agreement.